If something on PrizeBear is not loading, not tracking, or not working as expected, try the steps below before contacting support. These fixes resolve most issues quickly.
1. Pages Not Loading or Site Running Slowly
Try the following:
Clear your browser cache and cookies
Disable ad blockers or privacy extensions
Make sure your browser is updated to the latest version
Try switching to another browser (Chrome, Firefox, Edge, Safari)
On mobile:
Close all tabs and reopen your browser
Restart your device
Ensure your device software is up to date
2. Login or Account Access Issues
Check the following:
Make sure you are using the correct email and password
Use Forgot Password if needed
Clear cookies if you are stuck in a login loop or constantly redirected
3. Offers or Surveys Not Tracking
Before retrying, confirm:
All tasks were completed exactly as required
You used the same device from start to finish
You did not use private/incognito mode
Cookies and tracking are enabled
VPN/Proxy/VPS/emulator is disabled
You have not previously installed the app or game
You had a stable internet connection
Survey-specific tips:
Disable ad blockers
Answer honestly and consistently
Do not switch tabs during the survey
4. QR Code or App Install Issues
If QR codes will not scan or apps fail to install:
Clean your camera lens and try again
Increase screen brightness
Restart your device
Ensure you have enough storage space
Verify your device meets the app’s requirements
Ensure tracking is allowed (iOS: Allow Apps to Request to Track / Android: Ad Personalization)
5. Errors When Opening Offers or Surveys
Try the following steps:
Refresh the page
Log out and log back in
Clear cache and cookies
Disable browser extensions temporarily
Try another browser or device
Wait a few minutes (issues are sometimes temporary on the provider’s side)
6. PrizeBear Running Slowly or Freezing
If the platform becomes unresponsive:
Close unused browser tabs
Restart your device
Disable heavy extensions (VPNs, ad blockers, script blockers)
Use a stable internet connection (Wi-Fi preferred over mobile data)
7. If Issues Continue
If none of the steps resolve the problem:
Take a screenshot or video of the issue
Note which device, browser, and Offerwall/Survey router you used
Contact PrizeBear support with full details
This allows our team to investigate quickly and provide accurate help.