🤖 Meet BearBot — Your PrizeBear AI Support Assistant
🤖 Meet BearBot — Your PrizeBear AI Support Assistant
BearBot is PrizeBear’s built-in AI support assistant, designed to help you quickly find answers without searching through Help Center articles or waiting for a human agent.
1. What BearBot Can Do?
BearBot is trained using:
All PrizeBear Help Center articles
Internal knowledge bases
Offerwall and survey partner guidelines
Platform rules, systems and best-practices
This enables BearBot to:
Explain how offers and surveys work
Troubleshoot common tracking issues
Provide device and setup guidance
Clarify account rules, policies, and earning systems
Provide detailed information on PrizeBear features, including competitions, streaks, tiers, the affiliate program, etc.
Direct users to the correct support resources when needed
2. Why Use BearBot?
BearBot is the fastest way to get help on PrizeBear. You can:
Ask questions in real time
Get instant, accurate answers
Avoid waiting for a support agent
Learn how to complete offers, fix issues, or navigate the platform
Most user questions can be solved directly through BearBot, saving you time and making your PrizeBear experience smoother and more efficient.
When to Contact PrizeBear Support Team
When to Contact PrizeBear Support Team
PrizeBear offers multiple ways to get help depending on your issue. BearBot can resolve most questions instantly, but some situations require assistance from our Support Team.
Please reach out to PrizeBear Support if you experience any of the following:
🔧 Technical issues
Problems with the platform not working as expected.
Contact us via Live Chat for quick help.
💰 Missing rewards
An offer was completed but the reward is missing.
Go to Earn → My Activity → In Progress → View Offer → Report Issue.🚫 Appealing a rejected offer
Your offer was rejected and you believe it should had been approved.
Go to Earn → My Activity → Rejected → View Offer → Report Issue.
⏳ Early release of pending rewards
You want to request early release for a pending offer.
Go to Earn → My Activity → Pending → View Offer → Submit Proof.
🔐 Account-related issues
Issues such as account suspension, verification problems, or chat restrictions.
Contact us via Live Chat from your Profile panel or the Support section at the bottom of the PrizeBear website.
🔧 Resolving Technical Issues
🔧 Resolving Technical Issues
While the PrizeBear platform is reliable, issues can still occur. These may include:
Dashboard or interface errors
Pages not loading or features malfunctioning
Incorrect or missing balances
Payout or withdrawal issues
Our team is always here to help. Before reaching out, we recommend checking the Troubleshooting Guide, as many issues can be resolved quickly on your own.
If the issue persists after troubleshooting, reach out to Support via Live Chat, and our team will be happy to help.
💰 Resolving Missing Rewards for PrizeBear-Provided Offer
💰 Resolving Missing Rewards for PrizeBear-Provided Offer
How Do I Know If My Offer Reward Is Missing?
A reward is considered missing when all of the following conditions are true:
You fully completed the offer requirements.
No reward was credited to your account within 72 hours after completion.
The offer still appears in your In Progress tab and does not appear under Pending or Approved.
This means the offer was never tracked or credited despite its completion.
How to Report a Missing Reward (PrizeBear-Provided Offers)
Navigate to My Activity.
Go to the In Progress tab.
Click View next to the offer that did not credit.
Scroll down and click Report Issue.
Complete the report:
Select which reward is missing.
Select the issue category.
Provide a brief description of what occurred.
Upload screenshots clearly showing that you completed the offer (required for review).
Submit the report.
⚠️Important: Only For PrizeBear-Provided Offers
This reporting process applies only to offers provided directly by PrizeBear.
For offers from third-party offerwalls (such as AdGem, AyeTStudios, RevU, Lootably, etc.), PrizeBear cannot manually track or credit rewards. These providers manage their own tracking, support, and payments.
To resolve a missing reward from a third-party offerwall, you must contact that offerwall’s support team through its built-in support flow. For more information, please refer to our dedicated support article.
🚫 Appealing a Rejected PrizeBear-Provided Offer
🚫 Appealing a Rejected PrizeBear-Provided Offer
Why Is My PrizeBear Offer Rejected?
A rejected status means PrizeBear reviewed your offer and determined it did not meet the required criteria. Common reasons include:
Previous installation or prior completion
Duplicate submissions or attempts across multiple GPT platforms
Fraud or suspicious activity
Survey quality or honesty concerns
Incomplete offer requirements
Incorrect or inconsistent information provided
Can I Appeal a Rejected PrizeBear Offer?
Yes. If you believe your offer was rejected incorrectly, you may request a second review by submitting additional evidence.
Appeals are only available for PrizeBear-provided offers — where PrizeBear is listed as the provider.
How Do I Appeal a Rejected Offer?
Follow these steps:
Go to My Activity
Open the Rejected tab
Click View next to the rejected offer.
Scroll down and click Report Issue.
Complete the report:
Select which reward is missing.
Select the issue category.
Provide a brief description of what occurred.
Upload screenshots clearly showing that you completed the offer (required for review).
Submit the report.
How Long Does the Appeal Review Take?
Appeals for rejected PrizeBear offers are usually reviewed within up to 7 days. In some cases, the review may take longer depending on the advertiser’s response time, as each appeal must be verified directly with the advertiser to determine why the offer was not tracked or credited.
If your appeal is approved, the reward will be credited to your account.
⏳ Understanding Pending Offers
⏳ Understanding Pending Offers
What Does It Mean When an Offer Is “Pending”?
Pending means the offer credited successfully, but the reward is temporarily held for verification. This is normal and required by advertisers to confirm legitimate completion.
Why Do Offers Have a Pending Period?
Pending period helps prevent fraudulent completions and ensures that advertisers confirm each user’s eligibility. Pending times depend on the reward value:
Under $10 → Instant
$10–$15 → 7-day hold
$15–$25 → 25-day hold
Above $25 → 35-day hold
These offers are visible in your My Activity dashboard, located in the Pending tab.
Rewards automatically credit after the hold period unless rejected by the advertiser.
How to Request Early Release of a Pending Reward?
Go to My Activity
Open the Pending tab
Click View next to the pending offer
Choose Submit Proof
Upload up to 5 screenshots showing valid completion
Confirm the legitimacy checkbox
Submit your proof
⚠️Important Notes
Review time is usually within 24–48 hours.
Submitting proof does not guarantee early release — some offers cannot be expedited.
False or unclear proof may delay approval, cause rejection, or trigger account penalties.
🔐 Account Issues
🔐 Account Issues
Contact Support if you experience:
Account suspension
Verification problems
Chat bans
Sudden or unexplained account changes
Concerns about account security
The Support Team will review your case and guide you through the steps needed to resolve the issue.
Summary: When to Contact BearBot vs PrizeBear Support
Summary: When to Contact BearBot vs PrizeBear Support
Issue Type | BearBot | PrizeBear Support |
General questions | ✅ Yes | — |
Tracking guidance | ✅ Yes | — |
Rules, policies, offer steps | ✅ Yes | — |
Platform issues | — | ✅ Live Chat |
Missing rewards (PrizeBear-provided offers) | — | ✅ Report Issue |
Appealing rejected PrizeBear-provided offers | — | ✅ Report Issue |
Pending offers / early release | — | ✅ Submit Proof |
Offerwall missing credits | ✅ Guidance only (contact Offerwall support) | — |
Account-specific issues | — | ✅ Live Chat |