Meet BearBot — Your PrizeBear AI Support Assistant
Meet BearBot — Your PrizeBear AI Support Assistant
BearBot is PrizeBear’s built-in AI support agent, designed to help users quickly find answers without searching through documentation or waiting for human support.
1. What BearBot Can Do
BearBot is trained on:
All PrizeBear Help Center articles
Internal knowledge bases
Offerwall and survey partner guidelines
Platform rules, systems, and best-practice instructions
This enables BearBot to:
Explain how offers and surveys work
Troubleshoot common tracking issues
Provide device and setup guidance
Clarify account rules, policies, and earning systems
Assist with leaderboards, boosts, tiers, and gamification
Direct users to the correct support resources when needed
2. Why Use BearBot?
BearBot is the fastest way to get help on PrizeBear. You can:
Ask questions in real time
Receive accurate answers instantly
Avoid waiting for a support agent
Learn how to complete offers, fix issues, or navigate the platform
Most user questions can be solved directly through BearBot—saving time and making the PrizeBear experience smoother and more efficient.
When to Contact PrizeBear Support Team
When to Contact PrizeBear Support Team
PrizeBear offers multiple ways to get help depending on your issue. BearBot can resolve most questions instantly, but some situations require assistance from our Support Team.
Contact Support when you experience:
Technical issues with the PrizeBear platform
Missing rewards for PrizeBear-provided offers
The need to appeal a rejected PrizeBear-provided offer
The need for early release of pending rewards
Account-specific issues (suspensions, verification problems, chat bans, etc.)
Live Chat is available at the bottom of the PrizeBear website in the Support section.
Resolving Technical Issues
Resolving Technical Issues
While the PrizeBear platform is reliable, issues can still occur. These may include:
Dashboard or interface errors
Pages not loading or features malfunctioning
Incorrect or missing PrizeBear reward balances
Payout errors or withdrawals not processing
Our team is always here to help. Before reaching out, we recommend checking the Troubleshooting Guide, as many issues can be resolved quickly on your own.
If the issue persists after troubleshooting, reach out to Support via Live Chat, and our team will be happy to help.
Resolving Missing Rewards for PrizeBear-Provided Offer
Resolving Missing Rewards for PrizeBear-Provided Offer
How do I know if my offer reward is missing?
A reward is considered missing when all of the following conditions are true:
You fully completed the offer requirements.
No reward was credited to your account.
The offer still appears in your In Progress tab.
It does not appear under Pending or Approved.
This means the offer was never tracked or credited despite completion.
How to Report a Missing Reward (PrizeBear-Provided Offers)
Navigate to My Activity.
Go to the In Progress tab.
Click View next to the offer that did not credit.
Scroll down and click Report Issue.
Complete the report:
Select which reward is missing.
Select the issue category.
Provide a brief description of what occurred.
Upload screenshots clearly showing that you completed the offer (required for review).
Submit the report.
Important: Only for PrizeBear-Provided Offers
This reporting process applies only to offers provided directly by PrizeBear.
For offers from third-party offerwalls (such as AdGem, AyetStudios, RevU, Lootably, and others), PrizeBear is unable to track or credit rewards. These providers manage their own tracking, support, and payment processes.
To resolve a missing reward from a third-party offerwall, you must contact that offerwall’s support team through its built-in support flow. For more information, please refer to our dedicated support article.
Appealing a Rejected PrizeBear-Provided Offer
Appealing a Rejected PrizeBear-Provided Offer
What does it mean when my PrizeBear offer is marked as Rejected?
A rejection indicates that the PrizeBear team reviewed your PrizeBear-provided offer and determined that it was not completed in accordance with the required criteria. Offers may be rejected for several common reasons, including
Previous installation or prior completion of the offer
Detected fraud or suspicious activity
Survey honesty or quality concerns
Incomplete fulfillment of the offer requirements
Incorrect or inconsistent information provided
Duplicate submissions or attempts across multiple platforms
Failure to pass the PrizeBear's validation checks
Can I appeal a rejected PrizeBear offer?
Yes. If you believe your offer was wrongly rejected, you can request a second review by submitting additional evidence.
Appeals are only available for PrizeBear-provided offers (offers where PrizeBear is listed as the provider).
How do I appeal a rejected offer?
Follow these steps:
Go to My Activity
Open the Rejected tab
Click View next to the rejected offer.
Scroll down and click Report Issue.
Complete the report:
Select which reward is missing.
Select the issue category.
Provide a brief description of what occurred.
Upload screenshots clearly showing that you completed the offer (required for review).
Submit the report.
How long does the appeal review take?
Appeals for rejected PrizeBear offers are usually reviewed within up to 7 days. If your appeal is approved, the reward will be credited to your account.
Approving Pending Offer
Approving Pending Offer
What does it mean when an offer is “Pending”?
Pending means the offer credited successfully, but the reward is temporarily held for verification. This is normal and required by advertisers to confirm legitimate completion.
Why Offers Have a Pending Period
Pending period helps prevent fraudulent completions and ensures that advertisers confirm each user’s eligibility. Pending times depend on reward value:
Under $10: Instant
$10–$15: 7-day hold
$15–$25: 25-day hold
Above $25: 35-day hold
These offers are visible in your My Activity dashboard, located in the Pending tab.
Pending rewards will automatically credit after the hold period, as long as the Offerwall or Survey Router does not reject the offer. Advertisers may reject an offer for several common reasons, such as:
Previous installation or prior completion of the offer
Detected fraud or suspicious activity
Survey honesty or quality concerns
Incomplete fulfillment of the offer requirements
Incorrect or inconsistent information provided
Duplicate submissions or attempts across multiple platforms
Failure to pass the advertiser’s validation checks
How to Request Early Release by Submitting Proof
Open My Activity
Select the Pending tab
Click View next to the pending offer
Choose Submit Proof
Upload up to 5 screenshots showing valid completion
Confirm the legitimacy checkbox
Submit your proof
Important Notes
Review time is usually within 24–48 hours.
Submitting proof does not guarantee early release; some offers cannot be expedited.
False or unclear proof may delay approval, cause rejection, or trigger account penalties.
Account Issues
Account Issues
Contact Support if you experience:
Account suspension
Verification problems
Chat bans
Sudden or unexplained account changes
Concerns about account security
The Support Team will review your case and guide you through the steps needed to resolve the issue.
Summary: When to Contact BearBot vs PrizeBear Support
Summary: When to Contact BearBot vs PrizeBear Support
Issue Type | BearBot | PrizeBear Support |
General questions | ✔ Yes | — |
Tracking guidance | ✔ Yes | — |
Rules, policies, offer steps | ✔ Yes | — |
PrizeBear platform issues | — | ✔ Yes (through Live Chat) |
Missing rewards for PrizeBear-provided offers | — | ✔ Yes (through Report Issues) |
Appealing a rejected PrizeBear-provided offer | — | ✔ Yes (through Report Issues) |
Approving pending offers | — | ✔ Yes (through Submit Proof) |
Offerwall missing credits | ✔ Ask BearBot for steps (contact Offerwall support) | — |
Account-specific issues | — | ✔ Yes (through Live Chat) |