Question 1

Tiers

Accepted Answer

What Are Tiers on PrizeBear?

Tiers are PrizeBear’s level-based reward system. You earn EXP by completing offers, daily challenges, using potions, and Spin the Wheel rewards. As your EXP increases, you unlock new Tiers.

Each Tier milestone unlocks a one-time reward package, which includes coins, spins, and Lottery tickets. Higher the Tier, better the rewards.

How It Work

Earn EXP: Gain EXP from completed offers, daily challenges, potions, and Spin the Wheel reward.
Unlock Tiers: Each new Tier unlocks automatically once you reach the required level milestone.
Claim Rewards: After unlocking a Tier, press Claim Reward on the Tiers page to receive your items..
One-Time Rewards: Each Tier reward can only be claimed once.

How Can I Access the Tiers Dashboard?

On Desktop

Log in to your PrizeBear account.
Go to the top navigation bar.
Hover over or click Rewards.
Select Tiers from the dropdown menu.

On Mobile

Log in to PrizeBear from your mobile browser.
Tap the Menu button (☰) in the bottom navigation bar.
Tap Tiers under the Rewards section

What Information Is Available on the Tiers Dashboard?

The Tiers page is divided into three main sections.

Summary Bar

The Summary Bar provides a quick snapshot of your Tier progress, including your:

Current Tier
Total EXP
Tier Rewards Claimed
Cash Earned from Tier Rewards

Progress View

Displays your leveling

Question 2

Missing Credits or Issues? How to Request Offer Support

Accepted Answer

Missing Credits or Issues? How to Request Offer Support

When an offer does not credit properly, the fastest way to resolve the issue is to contact the offer provider — Offerwall or Survey Rourter directly.

PrizeBear does not track or approve these offers. All tracking is done by the provider, and they are the only ones who can see:

Tracking data
Click logs
Completion requirements
Fraud and duplicate checks
Device and attribution logs

Because they control the tracking, only the Offerwall or Survey Router can investigate and credit missing rewards for their offers.

PrizeBear Support can only help with PrizeBear-provided offers (offers where PrizeBear is the provider).

How to Contact MyChips?

Open MyChips.
Click the support icon in the top-right to open a support ticket.

How to Contact RevU?

Open the RevU offerwall.
Click the headset icon (top-right).
Select your offer and follow instructions.

General inquiries: support@revenueuniverse.com

How to Contact AdGem?

Open the AdGem offerwall.
Click click the three lines at the top left.
Click the "Reward Status" option.
Follow the instructions to contact them accordingly.

General inquiries: https://adgem.com/contact-us/

How to Contact Revlum?

Open the offerwall.
Select your offer and click Report a Problem.

How to Contact Ayet-Studios (Offerwall)?

Open the Ay

Question 3

Payout History

Accepted Answer

What Is the Payout History?

The Payout History shows a complete record of all your PrizeBear withdrawals. All past cashouts will appear in a simple table displaying:

Date
Method
Amount
Status

Where Can I Find My Payout History?

You can access your payout history directly from your Wallet:

Select the Wallet icon in the top-right corner of the PrizeBear website.
Choose the History tab.

Why Don’t I See Any Withdrawals in My History?

If your Payout History shows "No cashout history found", it means:

You have not made any withdrawals yet, or
Your first withdrawal is still being submitted.

Once you complete your first cashout, it will immediately appear in the history table.

Question 4

Notifications

Accepted Answer

What Are Notifications on PrizeBear?

Notifications keep you informed about important activity on your PrizeBear account. They alert you whenever you earn rewards, complete offers, level up, buy or sell items, or when any significant account event occurs.

Notifications appear instantly so you never miss updates related to your progress or earnings.

Where Can I View My Notifications?

You can view all notifications by selecting the notification bell icon located in the top-right corner of the PrizeBear page, next to your Wallet.

When Do I Receive Notifications?

PrizeBear sends notifications for many types of activity across your account. Below is a list of common events that may trigger a notification.

Offer Activity

Offer pending, approved or rejected

Earnings & Progress

Level-ups
Tier milestones unlocked

Rewards & Bonuses

Daily Challenge completions and rewards
Tier rewards claimed
Spin the Wheel rewards
Lottery winnings
Promo codes claimed
Rain reward winnings
Tournament winnings
Leaderboard winnings
Referral Tournament winnings

Referrals

New referral sign-up
Referral bonuses earned

Account & Security

Email changed
Password updated
Login activity alerts
Chat ban or ban lifted

Question 5

Verification

Accepted Answer

What Is PrizeBear Verification?

Verification is a quick and secure face-scan process that confirms you are a real user and helps us verify your identity in the event of account-related issues or unauthorized access.

PrizeBear is powered by Verisoul, a trusted anti-fraud platform, to complete this process. No ID document is required.

Can I Use PrizeBear Without Verifying?

You can browse the site and earn coins, but you cannot withdraw.

Until verification is completed, all payout options remain locked, and the Wallet will show a “Verification Required” message.

How Do I Start the Verification Process?

Open the Wallet in the top-right corner of the PrizeBear website.
Select Start Verification when prompted.
You will be redirected to Verisoul’s Identity Verification page.
Review and agree to Verisoul’s Terms, Privacy Policy, and Biometric Policy.
Begin the face-scan following the on-screen instructions.

The entire process typically takes under 60 seconds.

Do I Need to Upload an ID?

No. PrizeBear Verification does not require any ID document. Only a brief, secure face-scan is needed to confirm your identity.

What Happens After I Verify?

Once your face scan is successfully completed:

Your account becomes Verified.
The Instant Payouts tab and all withdrawal methods unlock.

You can withdraw your rewards using any available payout option. No additional verification steps are required

Question 6

Instant Payouts

Accepted Answer

What Are Instant Payouts?

Instant Payouts allow you to convert your PrizeBear coins into real rewards delivered immediately. Depending on your region, available payout options may include:

Bank Transfer (ACH)
PayPal
Virtual Visa
Physical Visa
Merchant Gift Cards
Venmo
Cash App
Charity Donations
And more, depending on your location

As soon as you submit your payout, PrizeBear processes it instantly. You will then receive an email with final instructions for the specific payout method you selected.

How Do I Access Instant Payouts?

Open the Wallet in the top-right corner of the PrizeBear website.
Select the Instant Payouts tab.
Browse the available payout methods, or filter by category using the dropdown menu.
Choose your preferred payout option.
Select the amount you want to withdraw.
Enter the recipient’s email address and name.

Important: The owner of the email address you enter will have access to complete the payout.

Click Get Instant Reward.
After submitting your request, the recipient will receive an email with the final steps needed to complete the payout.

Why Do Available Payout Methods Vary?

Payout options depend on the country you are from. Different countries support different providers and gift card networks.

For example:

ACH and Venmo are available only in the United States.
Certain merchant cards are region-locked.
PayPal and Visa options may appear globally but still

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